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Rental Terms

Required documents for renting a car

Passport or identity card, driving license of each driver and valid credit card.

Driver’s age

The driver’ s age for renting a car, starts from 21 years old for economy groups and 23 years old for all other categories, with valid driving licence issued at least a year ago. The maximum age limit, is until 65 years old.

Method of payment

We accept payment by cash, payment with bank transfer and secure payment by PayPal. Payment shall be made direct up on delivery of the rental car by the customer at the requested location.


About fuel

The renter is obliged to follow all instructions and always use the correct type of fuel. Vehicles are hired out with ¼, ½, ¾ or with full tank and expected to be brought back with the same level of tank as was delivered at the beginning of the rental. Otherwise, the renter will be charged with the cost of the missing fuel. We use common sense, a bit more or less doesn’t matter. The company cannot guarantee a full tank of petrol from before.

Traffic violations

The renter assumes full responsibility for the traffic violations and pays the respective fines during the rental. If any such administrative sanction is not disclosed to the company at the end of the rental period, the violation will be charged to the renter, if the date of the offense coincides with the period stated in the lease contract.

Delivery and collection of the vehicles

You are able to pick up your rental car at the destination of your choice, to any place in Chania city centre. Delivery and collection is free of charge at Chania airport, Chania port ( Souda ) , and city centre .An additional cost may apply for any other pick up location and there will be also an extra charge – 15 euro –  for overtime car delivery (23:00 p.m.- 08:00 a.m.).


Gokissamos company has the right to cancel any confirmed reservation at any time, if the client misbehaves or disregards the company’s rental policies.

If you cancel your reservation on the same day (before midnight) you made it, there will be no cancellation fee.

If you cancel your reservation up to 2 days prior to pickup, there will be no cancellation fee.

If you cancel your reservation within 2 days prior to the rental date  there will be a cancellation fee of € 15% of the total amount. The remaining amount of the rental will be refunded to your credit card.

If you do not pick up your car and cancel afterwords, there will be no refund and the total amount corresponding to the rental will be deducted. The same applies if you cancel the same day that you receive a car.

Road assistance and vehicle replacement

In cooperation with INTERAMERICAN and ELPA, all our cars are covered by 24/7 road assistance. Any mechanical problem you may face with your car or in the unfortunate event of an accident, you have to report it immediately to the car hire company, whose telephone numbers are shown on your rent a car voucher. All contact details are always provided up on delivery by our representatives. Our help center support will receive your calls at any time and we will try to help you in the best way. In case of breakdown or in case of accident, your car will be replaced, with another same or bigger size as soon as possible. Any damage caused to the vehicle due to off-road driving, will not be covered by road assistance.

**Replacing a flat tire with the spare is clearly a responsibility of the driver, it is not covered by road assistance.

Special equipement

Equipment such as child car seats, GPS navigator etc, is available for all customers and all car groups. We provide variety of quality child seats from all types and any age such as infant safety seats, baby seats and boosters. All child safety seats are provided free of charge. GPS Navigation system is available in all languages and provided upon request for all car groups with a low additional cost depends on the rental duration. We also provide roof racks with a low additional cost, available for all customers but for specific car models. Please do always request special equipment well in advance.

Pet policy

With the exception of service animals, accompanying a driver or passenger with a disability, animals are not allowed in the vehicle at any time unless they are contained within an appropriate animal carrier. Animals too large for carriers are not allowed in the vehicle. Although Autocreta doesn’t assess an extra fee for pets, pet owners will incur an additional charge for any damage caused by animals, or any special cleaning required (dirt, pet hair etc.) as a result of shedding or accidents.

Additional Drivers

Additional driver are free of charge, gokissamos doesn’t charge the second drive, but you must inform the car hire agency of the name of the second driver or additional drivers and this should appear on the car rental contract.

Traffic Tickets and Fines

Any Traffic tickets and fines which are received during the renting period are the responsibility of the renter. The car hire company should be informed about any such traffic violation or tickets.

Late car returning

You must return the rented car at the designated place and on the date and time stated on the rental contract. First hour delay in return is not charged as long as our company is informed, else an amount will top up/charged to your final price (next 3 hours are charged at €10 per hour).

Rentals outside the border and Ferries.

Transporting the car to and from any island or mainland is not permitted. All insurances will be rejected and the renter will be responsible for any damage caused if the vehicle is driven elsewhere than Crete Island. Written permission by our firm is mandatory for any renter who wishes to use ferries and transport the rental car to another island.

Drink and Driving

For neglectful or drunken driving, driving while intoxicated with illegal substances, prohibited countries/areas, evident disregarding actions to the car, the renter is fully accountable for all charges.

Vehicle key loss

The customer is responsible for all the charges to replace car keys which have been damaged or lost.

Luggage official dimensions

The height measurements are taken from the bottom of the wheels to the top of the case when the trolley handle is down.

Size Height Width Depth
Large 76cm / 30 inches 48cm / 19 inches 29cm / 11 inches
Medium 67cm / 26 inches 45cm / 18 inches 25cm / 10 inches
Compact 63cm / 25 inches 36cm / 14 inches 21cm / 8 inches
Cabin 48cm / 19 inches 32cm / 13 inches 18cm / 7 inches